Finance Assistant 

Finance Assistant 
Location: Lowestoft
Salary: £30k

Job Overview 
I am working with a progressive client in Lowestoft looking for an experienced finance professional to undertake a varied role. Within this role, you will ensure accurate reconciliation and management of customer card payments, resolve payment issues, and support financial integrity and effective controls.

Main Duties & Responsibilities (not limited to)

• Act as first-line support for customer card declines by assisting in the resolution of issues and liaising with all relevant internal and external stakeholders.
• Monitor debtor accounts set up as card payment to identify and correct outstanding customer card transactions.
• Support the customer card reconciliation process in collaboration with colleagues, ensuring all agreed timelines are met.
• Assist customers with card payment reconciliation queries.
• Investigate and resolve the causes of declines, errors and unmatched data and coordinate with relevant stakeholders.
• Reconcile and provide details for customer card payments to the Cashier Team in a timely and accurate manner.
• Maintain effective communication with internal and external teams, ensuring queries are handled promptly and professionally.
• Maintain and update procedure notes to ensure processes are clearly documented and current.
• Monitor, evaluate, and recommend process improvements to enhance efficiency and accuracy.
• Contribute to maintaining effective corporate governance, risk management, and internal controls.
• Undertake other ad hoc duties as directed by your line manager.

Hours of Work
37½ hours per week, at a time agreed with your line manager

Technical Skills & Experience

• Educated to GCSE level, or equivalent, in Mathematics and English (Essential)
• Experience of finance reconciliation processes (Essential)
• Experience of working in a dynamic finance environment (Essential)
• Intermediate Excel skills (Desirable)
• Experience of the card transactional processing (Desirable)

Professional & Personal Attributes

• Professional relationships – builds and maintains effective relationships across teams; communicates clearly to aid collaboration; shares knowledge to enhance team performance.
• Attention to detail – maintains high standards even when under pressure; produces accurate outputs.
• Accountable – takes responsibility for outputs and actions; follows through on commitments and delivers results.
• Customer focused – understands and responds to the needs of internal and external customers; ensures high-quality service and satisfaction.
• Problem solving and resourceful – identifies root causes; uses available resources effectively; proactively resolves challenges.
• Constructively challenges – positively challenges the status quo; well-reasoned suggestions to drive improvement and deliver tangible benefits.

Key Relationships
Internal:

• All operations and frontline service teams

External:

• Customers
• Suppliers
• Card payment processors

If you are interested in applying or would like to find out more, please contact Rebecca at [email protected].